This page restates the returns and refunds policy of Bemilo, the storefront of HOOK & BEYOND LTD (Company No. 17557876), 22 Rainbow Park, Wokingham, RG41 5SE, United Kingdom.
Time limit
You have 30 days from delivery, not from the purchase date, to contact us about a return at contact@bemilo.shop. Include your order number. For damaged, defective, or not-as-described items, please include photographs.
Made-to-order and personalized items
Our boards and other items are made to order. We do not accept returns for a change of mind, or for typographical or other errors in the personalization you provided.
Damaged, defective, or not as described
If an item arrives damaged, is defective, or is not as described, we will offer a replacement or a refund. In these cases, Bemilo pays the return shipping to the United Kingdom.
Change of mind, if ever accepted
If we accept a change-of-mind return at our discretion, you pay the return shipping to the United Kingdom.
Refunds
Approved refunds are issued to the original payment method after we inspect the returned item. Inspection and refund typically take 5–10 business days after we receive the return.
See also our Shipping policy.