FAQ

Where are Bemilo products made and shipped from?

Bemilo makes the products and ships them from the United Kingdom. The legal entity behind the store is HOOK & BEYOND LTD (Company No. 17557876), registered at 22 Rainbow Park, Wokingham, RG41 5SE, United Kingdom. We currently ship to the United States.

How long will my order take?

Processing takes 2–3 business days because each piece is made to order. After dispatch, delivery to the United States typically takes 5–8 business days. From the order date, typical receipt is about 7–11 business days. These are typical ranges, not guaranteed dates.

What does shipping cost?

Shipping to the United States is free on all orders. We ship from the United Kingdom by Standard shipping. We do not offer a paid or faster shipping option.

How do I add a name, initials, a message, or a recipe photo?

Enter the requested details in the Personalization field on the product page before you add the item to your cart. Please check spelling carefully. Because each piece is made to order, we cannot accept returns for typographical errors in personalization. For the handwritten recipe board, email a clear photo or scan of the recipe to contact@bemilo.shop after you order and include your order number. We will email a layout for your approval before engraving.

What woods and sizes do you offer?

Listed sizes and woods are shown on each product page. The cutting boards in this first catalog are offered in the verified base size and wood for each design, except the two-tone family name board, which is a 12 × 18 inch maple and walnut board with layout and lettering options. Product photography is temporary placeholder imagery and will be replaced.

How should I care for a wooden board, tray, or coaster set?

Hand-wash cutting boards with mild soap and dry them promptly. Wipe trays and coasters with a lightly damp cloth and dry them promptly. Do not soak the wood or put it in the dishwasher. Oil the surface periodically to help it stay in good condition.

What is your returns policy?

You have 30 days from delivery — not from the purchase date — to contact us about a return. We do not accept returns for a change of mind or for typographical errors in personalization. If an item arrives damaged, defective, or not as described, we will replace it or refund you, and we pay return shipping to the United Kingdom. If we ever accept a change-of-mind return at our discretion, you pay return shipping to the United Kingdom. Full details are on our Returns page.